Offering great customer service is our top priority. If you are not completely satisfied with your purchase through Urban Transit®, please follow the instructions below and we will be happy to help you to return or exchange your purchase.
If you purchased through another retailer, returns and exchanges must be facilitated through that retailer. We cannot directly issue credit for purchases made from other websites. The quickest way to process a return is to use the below instructions. If you need further help, you can reach Customer Service at (888) - 808 - 0425 or support@urbantransit.com.
Policy:
Most merchandise can be returned within 30 days of purchase unless noted in our Return Policy Exceptions. Returns after 30 days require special authorization. Refunds will be issued to the original form of payment (credit card, debit, etc.).
Please be aware that while you will receive a full refund for the product, the original shipping fee and the cost of the return label will not be included in your refund.
Exceptions:
Any damaged or missing items must be reported to Customer Support within 3 days of delivery.
If the return is due to an error on the part of Urban Transit®, your refund will be issued in full.
Procedures:
Please visit here to initiate a return and receive instructions.
